Management Arts can be a catalytic resource in organizational development and change processes. Alignment between the client leadership team's philosophy and our way of working is central to the success of any project. Therefore, we present the following principles that support our approach:

• Change is a process and not an event. There will be predictable highs and lows, as well as unpredictable bumps in the road. We are committed to "going the distance" and want to work with clients who will make that same commitment. To do so requires up-front dialogue about working styles, process design, giving and receiving feedback, and working with inevitable conflicts and differences that are likely to surface during the work.
• Honesty, respect, and "straight talk" are core values that we practice personally and professionally. We try to model these behaviors and we encourage our clients to do the same. Our goals are to keep the dialogue going and keep the relationships intact.
• Responsiveness and accountability are hallmarks of our work style. Open lines of communication are essential. We are highly responsive to questions and requests. We keep our promises. We work most effectively with others who do the same.
• We believe in inclusive and participatory processes. Leaders cannot learn for the whole organization, so we encourage you to involve your constituents and stakeholders in whatever work we are facilitating.
• As your consultants, we are coaches and facilitators. We will not tell you what to do, nor will we do the work for you. Instead, we will assist you to make timely and informed decisions, and we will provide coaching and skill development so that you can meet the challenges of your roles, take ownership of organizational priorities, and deliver on your promises.
• The intent of the consulting process is to create internal capacity. We discourage ongoing dependence on external consultants. Development and learning that create long-term organizational sustainability are as important as accomplishing immediate tasks.